Shipping Policy
Shipping Policy – BigEnergy
Our Shipping Policy outlines the guidelines and procedures for shipping products purchased from BigEnergy. Please review this policy carefully before placing your order.
Shipping Methods
We provide a range of shipping methods to ensure timely delivery of your purchased products. The specific options available may vary based on your location and the products selected. You will see the available shipping methods during the checkout process.
Shipping Destinations
Currently, we ship to addresses within [Nigeria]. If your location is outside our shipping area, please contact our customer support for assistance.
Order Processing Time
Upon receipt of your order, we will process it within [10 business days maximum] During peak periods or holidays, processing times may be extended. We will notify you promptly of any significant delays.
Estimated Delivery Time
The estimated delivery time includes both order processing and shipping time. Shipping time depends on the chosen method and destination. Please note that delivery estimates are provided by the shipping carrier and may be affected by factors beyond our control, such as weather , transit. Some orders may take 20 to 30, or occasionally up to 40 business days to be delivered due to regulatory and management policies. We handle high-capacity power products and therefore limit storage to meet manufacturer regulations and ensure safety. This strategy helps us adhere to safety standards and maintain operational efficiency. We appreciate your patience as we follow these guidelines to protect both our operations and our customers
Shipping Charges
Shipping charges are calculated based on the chosen method, destination, and package weight or dimensions. You will see the shipping charges before confirming your order during checkout. Additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the buyer.
Order Tracking
Once your order ships, we will provide a tracking number if applicable. You can use this number to monitor your shipment’s progress on the carrier’s website or through our order tracking page. Please allow some time for tracking information to update after shipment.
Shipping Restrictions
Certain products may be subject to shipping restrictions or regulations imposed by local or international authorities. It is your responsibility to ensure compliance with these regulations. If an order cannot be shipped due to restrictions, we will work with you to find a solution.
Shipping Insurance
While we take care to protect your order during transit, you may opt for shipping insurance at an additional cost, depending on the method and destination.
Address Accuracy
Please ensure your shipping address is accurate and complete during checkout. We are not liable for delays, misdeliveries, or additional charges due to incorrect or incomplete addresses. Contact our customer support promptly for address changes after placing your order.
Contact Us
For questions or further assistance regarding our shipping policy, please contact our customer support at [info@bigenergy.ng]. We are here to help.
Please note that this Shipping Policy may change without notice. We recommend reviewing it periodically for updates.